A Mishap...and Very Happy Ending for Me

I recently ordered some batiks on-line...for another applique project. A dear, dear lady sent me a quilt pattern because I commented that I loved her finished quilt project. (Such a lovely friend indeed!). So, I want to do this quilt...but did not have enough batiks in the browns and blacks needed. I received the above two fabrics...and, as you can tell, they are both the exactly the same thing.
I contacted the company...and the young lady in customer service was so nice...and helped me determine which of the fabrics ordered had not been sent. She is sending it out to me right away...AND has instructed me to keep the "wrong" fabric as their apology. Now, this is just a single yard of fabric...but still, that's a nice thing to do. So, when I need the border fabric print for this project...I'll be going back to Connecting Threads.com to purchase it...because they were so nice in dealing with this issue.
 
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5 comments:

NancyB85374 said...

I have had the same experience with CT a couple of years ago. Great customer service! I always recommend CT to all my friends.

Teresa said...

OOOOhhhhhh!!!! I love those colors, and what a sweet thing for them to do.

Joobee said...

I agree, a nice company to deal with.

katiemedarlin said...

I agree too! They are awesome. Their fabrics all feel so very yummy and their customer service is wonderful. Always recommend them to anyone who asks.

Gerry Krueger said...

I just love to hear of positive experiences with repairman and sales persons. I always follow through with their bosses and if it is a repairman, he goes home with cookies and maybe a hug... Gerry.